New Data on Airbnb in Phoenix Takes Aim at Arizona’s Pro-Sharing Economy Stance

Most of the Airbnb hosts in Phoenix, Arizona — about 85 percent — could be operating illegal hotels, and generating nearly 98 percent, or $41.25 million, of Airbnb’s $42.21 million in total revenue for the region, according to new data released by Penn State University’s School of Hospitality Management.

The data comes from a study originally commissioned by the American Hotel & Lodging Association (AH&LA), one the largest organizations in the U.S. representing hotels, management companies, and other parts of the hospitality industry. With this in mind, it’s worth noting that AH&LA isn’t the most impartial of organizations in the fight against home sharing platforms such as Airbnb. For this study, Penn State examined numbers from Airdna and its research partner, Kalibri Labs, which looked at Airbnb operators, revenues, and listings from October 2014 to September 2015.

Earlier this year, AH&LA and Penn State released Phase I of the report, which noted that nearly 30 percent of Airbnb’s revenue ($378 million) in 12 of its largest U.S. markets came from Airbnb hosts who list their properties for rent full time, or essentially 360 days or more in a year. The January 2016 report also found that nearly 40 percent of Airbnb’s revenue — some $500 million — in those 12 cities comes from “multi-unit operators,” hosts renting out two or more units.

“One thing what was striking about the Phoenix data, like all the cities we analyzed, was that there was huge growth in terms of what I would refer to as ‘professional operators,'” John O’Neill, professor and director of the Center for Hospitality Real Estate Strategy at Pennsylvania State University, who directed the research, told Skift. “On a national basis, about 17 percent of hosts are multi-unit operators and they generate about 39 percent of Airbnb’s revenue. In Phoenix, it’s even more extreme; only 14 percent are multi-unit operators, but they generated more than 40 percent, or $17 million, of Airbnb’s revenue from Phoenix from September 2014 to September 2015.”

Read more @ http://skift.com/2016/03/25/new-data-on-airbnb-in-phoenix-takes-aim-at-arizonas-pro-sharing-economy-stance/

Up & Coming: Dan Hinden, CEO and founder, OFIXU

Dan Hinden is proving whenever you start, entrepreneurial spirit can shine through and you can be a success. Finding success working for other companies and people, including Wimbu, a rival of Airbnb, and for Facebook co-founder Edwardo Saverin, Dan struck out on his own noticing a gap in the market in office space for flexible workers he started OFIXU.

What exactly is OFIXU and how does it help people?

OFIXU is building the world’s largest online platform for short term commercial rental – think of it as the “Airbnb for Office Spaces”. We offer a system that helps people make the most of any type of space in any location that’s just going to waste by earning an income renting out spare desks and office spaces.

OFIXU is providing users who would usually work out of hotels and coffee shops (overcrowded, lack privacy) with an Airbnb type platform but for the working world. It provides all users from all working backgrounds the opportunity to work smarter, cheaper and quicker.

25% of people now work remotely but have no access to office space. The problem is that there’s a general lack of instantly available workspace so people resort to working from coffee shops or other public spaces which are non-conducive “work” environments. It takes too long to search for convenient and affordable work space, serviced and managed office spaces are expensive and there is a general lack of flexibility for short-term contracts.

Read more @ http://talkbusinessmagazine.co.uk/2016/03/26/up-coming-dan-hinden/

Visitors stay in Petaluma in style

As short-term rentals gain popularity across Sonoma County, some zany options for accommodations have emerged in Petaluma, including one that’s nestled about 30 feet up in a tree in Cherry Valley.

The treehouse, owned by Petaluman Joe McDonald, can be booked through Airbnb, a website offering nightly accommodations from hosts in more than 190 countries. McDonald said he’d originally enlarged and remodeled the existing treehouse as a guest bedroom, but ultimately decided to offer the airy space as an option for travelers.

“The original treehouse was there when I bought the house about five years ago,” he said. “It was small and I couldn’t even stand up in it. It just sat there for a few years in this majestic cork oak tree, empty and forlorn, until I decided to make it larger and more comfortable.”

The 63-year-old photographer hired local contractor Ray Todt, who collaborated with McDonald to create a space with 12-foot ceilings, a sleeping loft, a metal circular staircase and “all the amenities that one would want or need,” he said.

The entire treehouse, which has room for two adults with a bed and a bathroom, as well as a TV and wireless internet, can be booked for $155 nightly.

McDonald, who said he’s been a member of Airbnb for less than a year, joined as a way to recover some of the expenses from updating the treehouse, and as an opportunity to showcase the space.

“I felt it was so unique that I wanted to share it with others,” he said, adding that treehouses have been close to his heart since his parents built a treehouse 40 feet above ground at his childhood home in Iowa, and the structure was immortalized _on the cover of Picture magazine.

Gale Hayman, an artist in Ojai, was the first person to stay in the treehouse last May. Originally a New Yorker, Hayman grew up sailing in Martha’s Vineyard and compared her experience in the treehouse to that of being on the water while sailing.

Read more @ http://www.petaluma360.com/entertainment/5362375-181/visitors-stay-in-petaluma-in?artslide=0

Ask The Unethicist: Can I Smoke Weed In An Airbnb?

At GQ, we want you to be the best worst person you can possibly be. That's why our house Unethicist, Drew Magary, is here to answer your questions about the most abominable behavior you can get away with, without hurting anyone and without going to jail and/or hell. Send your unethical questions to Drew here.

Mike:

Can I smoke weed in an Airbnb rental?

I’m gonna answer that by explaining, in long and excruciating detail, my history with using Airbnb. The first time I used AirBnb, I was in New York with two of my children and we stayed in a three-bedroom apartment on the Lower East Side, which sounds very spacious and homey until you remember that this is Manhattan we’re talking about, so a “bedroom” is often the size of a fucking linen closet.

Read more @ http://www.gq.com/story/ask-the-unethicist-can-i-smoke-weed-in-an-airbnb

Here's a Look at Airbnb's Activities in Cuba in Its First Year

The U.S. and Cuba have had a strained relationship since severing relations in 1961, but things are slowly improving.

On Sunday, the Obama administration lifted restrictions on home-sharing service Airbnb’s activities in Cuba. AsFortune reported, travelers from around the world can now book accommodations in Cuba through Airbnb, not just authorized U.S. residents.

This marks a huge turn for the eight-year-old San Francisco startup, which has been operating on the island since April 1, 2015. This is largely because of loosened travel restrictions for U.S. residents to Cuba, courtesy of the Obama administration in 2009 and 2015. In the past year, more than 13,000 guests from the U.S. have stayed with Cuban Airbnb hosts, the company recently revealed.

Read more @ http://fortune.com/2016/03/21/cuba-airbnb-first-year/

Airbnb will let neighbours report bad renters MA

AIRBNB will launch a new feature that lets neighbours report renters who turn pads into party houses, the company announced.

The new website tool will allow people living near loud or wild renters of Airbnb properties around the world to give “feedback” about those troublemakers, according to the firm.

It’s the best way for people renting their abodes to know what’s going on while they’re away, an Airbnb rep told Bloomberg Business.

“One of the most important issues facing the sharing economy is how the people choosing to take part in it coexist with those that aren’t. Our first step in this direction is to give neighbours the opportunity to comment or complain,” said Yasuyuki Tanabe, the head of Airbnb in Japan.

Neighbours can also use the feature to complain about people who rent out pads, he said.

The feature will go live in Toyko in roughly two weeks and start in New York City and other cities in months to come.

Airbnb has not commented on how it will use the feedback to monitor users or if the data will be made public.

Read more @http://www.news.com.au/finance/business/travel/airbnb-will-let-neighbours-report-bad-renters/news-story/037931f569dbea459ab773343464de5c

People in the UK who let out their homes on Airbnb got a £1,000 tax break

Chancellor George Osborne has announced a tax break for "micro-entrepreneuers" that use sharing economy platforms like Airbnb.

From April 2017, homeowners in the UK that let out their properties on Airbnb won't need to declare or pay tax on the first £1,000 they earn on the platform per year.

The same goes for anyone else that offers a service or product on a different sharing economy platform.

"We're going to help the new world of micro-entrepreneurs who sell services online or rent out their homes through the internet," said Osborne in his annual Budget speech at the House of Commons.

"Our tax system should be helping these people so I'm introducing two new tax-free allowances each worth £1,000 a year, for both trading and property income. There will be no forms to fill in, no tax to pay - it's a tax break for the digital age and at least half a million people will benefit."

Both tax breaks are expected to cost a total of £235 million a year by 2018,according to The Guardian.

Osborne announced separate plans in July 2015 to increase tax free earnings to £7,500 for Airbnb hosts who qualify for rent-a-room tax relief. This policy comes into effect next month.

Airbnb published a blog post in response to the Budget saying it was "good news for the growing number of Airbnb hosts in the UK."

Read more @ http://www.businessinsider.in/BUDGET-People-in-the-UK-who-let-out-their-homes-on-Airbnb-got-a-1631000-tax-break/articleshow/51432589.cms

Airbnb to Launch New Feature That Allows Neighbors to Tattle

If you rent out your home on Airbnb, your guests may now have to fight for their right to party.

The global home-sharing site is rolling out an online complaint feature that lets neighbors tattle on pesky partiers, said the company on Monday. The new tool represents Airbnb's response to increased complaints from residents about the noise, pollution, and bad behavior of some of the platform's guests.

Though the peer-to-peer rental site does currently have a "party policy" as well as a hotline for complaints, the image of the global giant has been somewhat tainted by highly publicized incidents ranging from wild New Year's Eve bashes with 200-plus guests, to alleged temporary brothels, plus-size orgies, porn shoots, and claims of sexual assault.

The new feature will enable Airbnb's customer service reps to review comments internally, though it's unclear how the company will take action, and whether or not renters or rentals will be blocked from the site after numerous complaints are filed.

The San Francisco-based site has shaken up the world of travel since its launch in 2008, with 60 percent of its users reporting in a recent survey that they would rather stay in an Airbnb rental than revert to traditional hotel lodging.

Read more @ http://www.nbcnews.com/business/business-news/airbnb-launch-new-feature-allows-neighbors-tattle-n538971

Partiers Beware: Airbnb Will Let Neighbors Complain Online

The neighbors will be watching.

Who came to party and who’s trashing the Airbnb next door?

Soon neighbors of Airbnb rentals will be able to critique the people staying nearby.

The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.

The new tool, which the company says will be going global in the coming weeks, was announced by the head of Airbnb Japan, Yasuyuki Tanabe, as Bloomberg reports.

Get Data Sheet, Fortune’s technology newsletter.

In a statement to Fortune, a spokesperson for Airbnb wrote “In the next month we are planning to start offering a new global feature on our website that will enable neighbors to register a complaint directly to our customer service team for follow up.”

Read more @ http://fortune.com/2016/03/14/airbnb-neighbors-app/

Westmoreland to consider extending hotel tax to Airbnb, similar businesses

With sluggish hotel tax revenues in Westmoreland County, officials said Wednesday that they will consider extending the levy to include rooms rented via online booking agents such as Airbnb.

The county since 2003 has assessed the room tax on motels, hotels, inns and bed and breakfasts.

“No one should be getting free ride, but we need to be cautious,” said Treasurer Jared Squires, whose office is responsible for collecting the daily 3 percent hotel tax on rental units.

Allegheny County officials showed caution this week when they delayed a vote on extending the hotel tax to include services such as Airbnb that book short-term rentals for private home owners. Officials there said they want to be certain the proposal's language defining short-term booking agents is clear before approving the measure.

The hotel tax in Westmoreland County last year generated $1.26 million. While those collections are up from previous years, proceeds from the tax have had only meager increases since 2010 when it raised $975,000.

Hotel tax revenue generated $1 million in 2011, $1.15 million in 2012 and 2013, and $1.24 million in 2014.

Read more @ http://triblive.com/news/westmoreland/10114241-74/tax-hotel-county

Technavio Announces Top Four Emerging Trends Impacting the Global Vacation Rental Market Through 2019

Technavio’s latest report on the global vacation rental market provides an analysis on the key trends expected to impact the market outlook from 2015-2019. Technavio defines an emerging trend as a factor that has the potential to significantly impact the market and contribute to its growth or decline.

Increased professionalism

The report states that with a growing number of vacation rental websites emerging and the commoditization of rentals taking place, the market is in a danger of damaging its reputation. In addition, owing to the growing lucrativeness of the market, competition is intensifying from both direct and indirect competitors. Hotels are increasing their amenities and technologies to attract guests. Boutique hotels are also becoming popular. This is leading to increased efforts by players operating in the vacation rental market to offer more value to their guests.

According to Abhay Sinha, a lead research analyst at Technavio for consumer services, “Professional vacation rental managers and websites are leveraging technology, adopting professional tools, standardizing products, and offering personnel training to provide a seamless experience. Airbnb has plans to provide more alternatives and services to its customers, which cater to their needs from the beginning of the vacation to arrival back home. All these factors are expected to create remarkable experiences for the customer.”

Read more @ http://www.businesswire.com/news/home/20160308005098/en/Technavio-Announces-Top-Emerging-Trends-Impacting-Global

Stayz, Airbnb call for NSW-wide regulation

Airbnb and Stayz have called for regulation of short-term holiday rentals to be consistent across NSW.

Executives from the two companies, as well as the Holiday Rental Industry Association, have appeared at a parliamentary inquiry into the adequacy of regulation.

A mandatory code of conduct would solve most of the issues raised surrounding noise and amenities, HRIA's Trevor Atherton told the inquiry on Monday.

Applying a code of conduct, which already exists, wouldn't be a burden on homeowners or councils while a development application would be "tantamount to prohibition" because it was costly and slow, he said.

When councils received noise complaints, there needed to be communication with the holiday rental company so they could take action, he said.

Stayz regional director Anton Stanish agreed.

The website, which lists 43,000 properties across Australia, does not allow "party houses" and holds the property owner responsible for enforcing the rules, he said.

"We delist such properties," he said.

Stayz is "seeking clear and consistent guidelines" across the state instead of harsh regulation that would force owners to sell their properties, he told the inquiry.

Read more @ https://au.news.yahoo.com/nsw/a/31087399/nsw-probes-regulation-of-airbnb-stayz/

Pods and penthouses: Airbnb escapes to inspire

Properties on offer at Irish Airbnb range from beautifully furnished to downright quirky. And with 7,200 hosts to choose from there are some great style ideas, too

In 2007, when Brian Chesky and Joe Gebbia couldn’t afford to pay their rent, the duo turned their loft into a sleeping space with three airbeds which they then rented out for $80. By 2011 that fledgling business, Airbnb, had sold its millionth bed night, and had become the largest accommodation operator in the world.

Providing alternative accommodation to hotels – where individual rooms or entire properties can be rented at a fraction of the cost of hotel rooms – the Airbnb model has been wholeheartedly embraced here.

Irish listings have soared in the past couple of years, with 7,200 hosts listed in September 2015.

Read more @ http://www.irishtimes.com/life-and-style/homes-and-property/interiors/pods-and-penthouses-airbnb-escapes-to-inspire-1.2560062

Airbnb co-founder Nathan Blecharczyk: ‘A body? It’s unusual, but it wasn’t as if it was in the front yard’

He’s a billionaire, but Nathan Blecharczyk still likes to host on Airbnb. He has a guest there right now, he says, though the guest doesn’t know who his host is. He is waking in Blecharczyk’s San Francisco home, unaware that the pleasant quarters with separate entrance and electronic locks belong to one of the three co-founders of Airbnb itself. Hopeful visitors, however, will struggle to discover Blecharczyk’s listing. “You’re not going to find me on the website very easily,” he warns. “For obvious reasons, I don’t want people to know where I live.”

What, because some stalker might seek him out?

“Yeah, you never know. You just never know.”

His admission is surprising, because the premise of Airbnb is that you do always know, and that there are no nasty surprises. But sometimes there are. This week, a group of Airbnb renters staying in Palaiseau, France, were walking the groundswhen they found a decomposing body. The details were gory. The woman had been covered with branches. She was “hunched in a dug-out area, her head against the ground”.

Airbnb guests shocked by decomposing corpse in garden

 

Read more

Blecharczyk – pronounced Bletch-are-zik – is Airbnb’s chief technology officer. He had just arrived in London when he picked up the email, and was headed for the company’s Clerkenwell office: a sort of live-in kitchen with jar upon jar of cereal, tea and too many pot plants. Dead bodies in hotel rooms are a trope of crime fiction, but a body in an Airbnb seems particularly horrifying. The business is built on good faith, persuading renters and landlords alike that it is safe to trust themselves to the goodness of strangers in a shared domestic space. And now there’s an Airbnb corpse ...

Read more @ http://www.theguardian.com/technology/2016/mar/04/airbnb-cofounder-nathan-blecharczyk-cto-work-family-decomposing-body

Why You Should Start Your Summer Vacation Rental Search Now

At first, securing a summer vacation rental seems like a cinch: Consult with a reputable real estate company or peruse listings on sites such as Airbnb and HomeAway, grab your checkbook and – voila! – you'll lock in your dream property, right? Not quite. The truth is, even after you've put in the legwork, scoring your ideal vacation oasis can be a daunting task. And with growing competition among rental-seekers raising the price and demand in popular markets, snapping up the perfect vacation home – at the perfect price – will present a challenge for procrastinators this year. For this reason, we caught up with vacation rental experts to bring you four key selling points for getting a head start on the season, with smart, expert-approved tips and tricks to consider before sealing the deal.

The Chase for a Summer Beach House Started Early

"Booking early, especially in popular destinations with limited inventory (like the Hamptons,Nantucket and Martha’s Vineyard), is fairly common, and you’ll often find travelers booking not just six months, but sometimes up to a year in advance," says TripAdvisor Vacation Rentals spokesperson Laurel Greatrix. In Nantucket, for example, two-thirds of TripAdvisor's rental inventory is already booked for the Fourth of July, she says, pointing out that there was an uptick in searches for the long weekend starting in spring 2015, likely from repeat visitors who likely wanted to solidify their plans for the following year.

Read more @ http://travel.usnews.com/features/why-you-should-start-your-summer-vacation-rental-search-now/

How Mumbai’s Airbnb culture and economics compare with 9 other global cities

Mumbai is yet to embrace the Airbnb culture and model—renting out homes, in part or full, to travelers—in the same way as other prominent global cities. But even in its limited expression in this aspect of the sharing economy, Mumbai is showing its real estate colours: high to middling tariffs that are tempered only by cheap and abundant labour.

Of the 10 cities studied here, Mumbai offers the fewest listings, and London, Paris and New York the most, though it can’t be established from the data when Airbnb first entered each of these cities. There’s also a difference in the type of property offered: Mumbai, more than any other city here, prefers renting out private rooms than entire houses.

Within Mumbai, clusters of listings can be seen in the suburban localities of Bandra West, Pali Hill, Andheri East and Powai.

The 75 People Who Make $1M A Year From Airbnb

We knew that a small rump of Airbnb hosts were making more than just a little pin money. Now we have some data on exactly how many of these individuals there are and how they are doing it.

Analysis published by consultancy LearnAirbnb claim that at least 75 U.S. hosts on the Internet home-sharing service are grossing more than $1 million in rental income a year. That’s $2,739 a day or $19, 230 a week.

The numbers are contained in LearnAirbnb’s first annual home sharing market report, using data provided by its partner, price-setting service Everbooked.

The 119-page report is based on data from nearly seven million bookings from more than 430,000 Airbnb listings and 257,000 hosts across more than 200 cities in the 12 months to October, 2015 – representing about one-fifth of the two million listings that Airbnb says it has it the U.S.

In addition, the pollsters conducted an attitudinal survey to gain perspective into the state of the Airbnb hosting industry, receiving 1,312 responses from 83 

coun­tries.

Read more @ http://www.forbes.com/sites/andrewcave/2016/02/29/the-75-people-who-make-1m-a-year-from-airbnb/#63a415ce1087

Park City rental owners check in with worries about bill

A bill aiming to make it easier for people to start small businesses in their homes has racked up the support of many Utah legislators -- but it has some at City Hall and in the Park City rental property business booking their complaints.

H.B. 132, sponsored by Rep. Jacob Anderegg, R-Lehi, would make it illegal for municipalities to force many home-based businesses that don't have a large impact on their neighborhoods to pay fees to receive business licenses. Other in-home businesses that are operated only occasionally -- as many online rental properties are -- would be able to forego licensure altogether.

Anderegg said the bill, which earned approval from the Utah House of Representatives and is awaiting a vote in the Senate, is directed at easing the burdens of small, in-home businesses whose cities or counties impose unfair licensure fees.

"If you're a computer programmer working out of your home, there's just no reason for licensure," he said. "I was trying to just say, 'Let's get out of the way of very small businesses.'"

Read more @ http://www.parkrecord.com/ci_29567892/park-city-rental-owners-check-worries-about-bill

ATO has Airbnb users in its sights

Accounting firms have flagged property as the next target for the Australian Tax Office, following an education campaign by the ATO educating taxpayers about the implications of renting out a property.

The series of videos released last May highlighted informal accommodation website Airbnb specifically as an income revenue, targeting a growing number of the site's users across the country.

H & R Block Tax Communications Director Mark Chapman told SBS the educational campaign would soon be followed by more stringent audits on property income.

"What usually happens when the ATO puts out that kind of announcement, telling people how to treat certain things, they will normally follow that up with a compliance campaign," he said.

Next month, a report will be released from the Senate Inquiry into major players of the share economy such as Airbnb and Uber.

University of Technology, Sydney tax avoidance expert Professor Roman Lanis told SBS there are thousands of people dodging tax - whether they were aware they were doing so or not.

"It's not just a few people not declaring five thousand, it's thousands of people not declaring more than 10 thousand dollars," he said.

However, accountants stress those who think can claim ignorance may receive an unpleasant surprise.

In January 2016, 1.8 million Australians owned an investment property according to the Australian Government.

As well as users of guest sharing sites, landlords lodging false expense claims is also on auditors' radar.

Among the items property owners can claim is damage to furniture used in a rented room, commercial cleaning of a rented area, food made available to a guest, professional photography for a listing, service fees and commissions charged by a share service.

Read more @ http://www.sbs.com.au/news/article/2016/02/23/ato-has-airbnb-users-its-sights

Fastest-growing Airbnb market at risk as Japan cracks down

Aileen Jeffery arrived in Tokyo two years ago and spotted what she thought was the best opportunity of her career: hotel rooms in Japan's capital were scarce and a boom in tourism was exacerbating the shortage.

The 26-year-old former real estate analyst took a 21st Century approach to the business, investing in condominiums tailored for customers of Airbnb Inc rather than travellers inclined to stay at traditional hotels.

That let her offer rooms in residential neighborhoods and sidestep Japan's strict and peculiar seven-decade old rules for hotels, which dictate everything from the length of reception desks to the colour of pillow cases. Jeffery's bet seemed like a good one at the time: Japan is Airbnb's fastest-growing market in the world.

Under pressure from the hotel industry and a populace concerned with the surge of foreigners in their neighbourhoods, Prime Minister Shinzo Abe's government has released guidelines for home sharing - called minpaku in Japanese - that could make most Airbnb rentals in the country illegal.

Airbnb hosts would only be allowed to rent to guests who stay for a week or longer, a minuscule slice of the market. The national guidelines only become law if local municipalities decide to ratify them, but that is beginning to happen. Jeffery is rethinking her expansion plans, while Airbnb is seeking ways to hang on to its business.

Read more: http://www.smh.com.au/business/world-business/fastestgrowing-airbnb-market-at-risk-as-japan-cracks-down-20160219-gmyfor.html#ixzz41oaCZnxX
Follow us: @smh on Twitter | sydneymorningherald on Facebook

Profiles in Vacation Rental Success; LeisureLink Drives 566% Increase in OTA Bookings and a 621%

The award-winning Rostrevor Hotel is one of the most popular self-catering hotels in Barbados. A favorite on TripAdvisor, the family-owned, independent 79 room property, stays competitive in Christ Church, Barbados by running a lean operation managed by third-generation Robyn Gollop-Knight. When Gollop-Knight found herself managing OTA contracts while the hotel's one Reservations Supervisor managed all the OTA extranets, it became apparent that the distribution process was taking precious energy away from other essential needs.

In 2012 Gollop-Knight chose LeisureLink for channel management, citing LeisureLink's comprehensive services offered at the most competitive price point. LeisureLink would handle contracts, increase the hotel's distribution, and ensure the property had only one extranet to manage. The property was always very conservative with inventory, wanting to avoid overbooking at all cost. Now, with direct-connect integrated to Rostrevor's PMS roomMaster, the property has more inventory on more channels without risk of overselling. The property enjoys the convenience of one contract for all channels, consolidated accounting and seamless real-times updates for content, rates and availability.

As a result of opening up more inventory to LeisureLink channels alongside more widespread distribution, the Rostrevor has seen a 566% increase in OTA bookings and a 621% increase in gross online booking revenue from 2014 to 2015. Just as important, the hotel's key employees are more efficient and better able to respond to property and guest needs.

Read more @ http://www.hospitalitynet.org/news/4074398.html